Manager, Community Outreach and Engagement
Job Description Do you want to make a difference in healthcare? Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Because many of our patients are frail and elderly, we deliver care primarily in their home. At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health, and other employed team members. We believe our patients and their families deserve the highest quality of care delivered with compassion, professionalism, and excellence. Our expectation for all team members is to exhibit these values daily while performing at their best. Join Landmark to be part of a growing company full of purpose-driven, action-oriented, and compassionate team members working to dramatically transform healthcare for our communities. OBJECTIVE The Manager, Community Outreach and Engagement is responsible designing, setting and executing local outreach strategy, and for ensuring that their market meets or exceeds annual engagement targets. In addition, the Manager, Community Outreach and Engagement will have both HR and performance responsibility for the local market Community Health Advocate employees. The Manager, Community Outreach and Engagement will lead regular meetings with the CHA team, and local market leadership, prioritize local outreach activities and allocate local outreach resources. This supervisory role will require close performance management of individual local Community Health Advocate employees. In addition, the Manager, Community Outreach and Engagement will liaise closely with the Market General Manager/Executive Director/Regional Medical Director to (i) set, define or modify local outreach strategy and (ii) monitor, on a weekly basis, local outreach productivity and performance relative to budget. o Provides coaching, and performance management to serve as an expert resource to the team, while working closely with local market leadership to drive the effective execution of monthly engagement strategies and tactics o Leverage reporting and dashboards to analyze referral patterns for prioritization of telephonic and field-based outreach to members o Identify and execute innovative engagement strategies to enroll patients into the Landmark Health program o Source, establish and maintain collaborative relationships with strategic partners in retirement communities, assisted living communities, skilled nursing facilities, hospitals, physician offices and other community organizations. o May work flexible or extended hours to accomplish business goals. o The position offers opportunity for substantial Quarterly bonus opportunity tied to individual and market production and performance. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. o 5
years of related experience, including a supervisory role in a sales, direct marketing or customer service role with direct responsibility for assigned clients or accounts. o Bachelor's Degree or equivalent practical experience. o Ability to work independently in an entrepreneurial environment with minimal supervision. o Ability to consistently to meet or exceed sales targets or goals. o Ability to multi-task and work in a dynamic environment. o Exceptional communication and presentation skills. o Excellent project management skills. o Proficient in the use of Microsoft office Word, Excel and PowerPoint. o Proven success with time management and organizational skills. o Prior experience in healthcare preferred. o Access to reliable transportation required; if you are driving a vehicle, you must comply with all the terms of the Landmark Motor Vehicle Safety policy Full COVID-19 vaccination is an essential requirement of this role. Landmark Health will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance. We are now part of Optum and the United Health Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. As part of our hiring process, upon accepting an offer, candidates will be required to complete a 9-panel drug test. Due to our partnership with the Medicare Advantage program, our drug testing policies are consistent with Federal law. Please be aware that Landmark Health does not solicit money or offer payment for job applications, nor do we ask candidates to email or submit any personal information over unsecured channels. Landmark Health requires all new hires and employees to report their COVID-19 vaccination status.#LI-AR1
Salary Range:
$100K -- $150K
Minimum Qualification
Allied Health Professionals, Healthcare ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
years of related experience, including a supervisory role in a sales, direct marketing or customer service role with direct responsibility for assigned clients or accounts. o Bachelor's Degree or equivalent practical experience. o Ability to work independently in an entrepreneurial environment with minimal supervision. o Ability to consistently to meet or exceed sales targets or goals. o Ability to multi-task and work in a dynamic environment. o Exceptional communication and presentation skills. o Excellent project management skills. o Proficient in the use of Microsoft office Word, Excel and PowerPoint. o Proven success with time management and organizational skills. o Prior experience in healthcare preferred. o Access to reliable transportation required; if you are driving a vehicle, you must comply with all the terms of the Landmark Motor Vehicle Safety policy Full COVID-19 vaccination is an essential requirement of this role. Landmark Health will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance. We are now part of Optum and the United Health Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. As part of our hiring process, upon accepting an offer, candidates will be required to complete a 9-panel drug test. Due to our partnership with the Medicare Advantage program, our drug testing policies are consistent with Federal law. Please be aware that Landmark Health does not solicit money or offer payment for job applications, nor do we ask candidates to email or submit any personal information over unsecured channels. Landmark Health requires all new hires and employees to report their COVID-19 vaccination status.#LI-AR1
Salary Range:
$100K -- $150K
Minimum Qualification
Allied Health Professionals, Healthcare ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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