Customer Care Representative
Kansas City, KS Kansas City, KS Full-time Full-time Estimated:
$33.
3K - $42.
2K a year Estimated:
$33.
3K - $42.
2K a year 1 day ago 1 day ago 1 day ago Wyandot BHN is seeking a dedicated full time Customer Care Representative to assist consumer's using our services.
The Customer Care Representative is responsible for answering phones, scheduling appointments, greeting visitors, data entry, sending faxes, processing mail and payments and provides services to meet the needs of the consumers and staff.
Accountabilities:
Responsible to make reminder calls to clients for clinic appointments and accurately document activity in client chart.
Answers calls in 3 rings or less while maintaining an abandon call ratio under 3%.
Efficiently receives guest and notifies appropriate staff of their arrival.
Responsible for the review of client walk in sheets to ensure clients requesting crisis services are routed to appropriate provider and verifies insurance.
Responsible to communicate wait times to walk in clients and/or provide options for scheduling.
Responsible to collect copays and/or self-pay fees from clients as they check in.
Responsible to collect and maintain accurate insurance and contact information.
Make necessary updates to the client chart and send insurance cards to med records for scanning to the chart.
Communicates cancellations to staff and clients.
Must be able to learn specific operation and scheduling requirements of multiple locations.
Responsible to verify and update clients insurance on line or by phone on routine basis.
May assist with the identification of hazards or safety issues in or around the building.
Handles information as appropriate, maintaining confidentiality to Center standards.
Processes and distributes incoming and outgoing mail in a timely manner.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$33.
3K - $42.
2K a year Estimated:
$33.
3K - $42.
2K a year 1 day ago 1 day ago 1 day ago Wyandot BHN is seeking a dedicated full time Customer Care Representative to assist consumer's using our services.
The Customer Care Representative is responsible for answering phones, scheduling appointments, greeting visitors, data entry, sending faxes, processing mail and payments and provides services to meet the needs of the consumers and staff.
Accountabilities:
Responsible to make reminder calls to clients for clinic appointments and accurately document activity in client chart.
Answers calls in 3 rings or less while maintaining an abandon call ratio under 3%.
Efficiently receives guest and notifies appropriate staff of their arrival.
Responsible for the review of client walk in sheets to ensure clients requesting crisis services are routed to appropriate provider and verifies insurance.
Responsible to communicate wait times to walk in clients and/or provide options for scheduling.
Responsible to collect copays and/or self-pay fees from clients as they check in.
Responsible to collect and maintain accurate insurance and contact information.
Make necessary updates to the client chart and send insurance cards to med records for scanning to the chart.
Communicates cancellations to staff and clients.
Must be able to learn specific operation and scheduling requirements of multiple locations.
Responsible to verify and update clients insurance on line or by phone on routine basis.
May assist with the identification of hazards or safety issues in or around the building.
Handles information as appropriate, maintaining confidentiality to Center standards.
Processes and distributes incoming and outgoing mail in a timely manner.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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