Customer Care Support Specialist
Kansas City, KS Kansas City, KS Full-time Full-time Estimated:
$46.
5K - $58.
9K a year Estimated:
$46.
5K - $58.
9K a year 15 hours ago 15 hours ago 15 hours ago Are you looking for a Customer Support position where you can truly care about your clients? Innovative System is the place for you.
With no sales goals, we want to provide you the atmosphere to focus on what is truly important, providing world class service to our clients.
When a part of our team as a Customer Care Support Specialist, you will:
Provide exceptional customer service to software end users, ensuring a world-class experience.
Conduct formalized training sessions to educate end users on effectively navigating the eLation billing software.
Utilize the software ticketing system to efficiently manage and address client interactions.
Contribute to and navigate the shared knowledge base to provide valuable resources for clients and coworkers.
Identify and recreate software deficiencies to effectively test and report software bugs.
Organize and deliver software-related presentations at our annual customer conference.
We are looking for the right candidate.
We believe someone in this position would benefit from these requirements:
Preferred:
2
years of experience in the software or telecom industry.
Preferred:
Bachelor's degree in business, computer science, or information technology.
Excellent oral and written communication skills.
Ability to handle multiple issues simultaneously while maintaining high attention to detail.
Self-motivated, adaptable to change, and proactive in problem-solving.
Thrives in a collaborative team setting.
If you aren't excited to work for Innovative Systems yet, we want to tell you a little more about what we can offer to the right candidate:
Highly competitive wages Profit sharing plans Paid time off 10 paid holidays 401(k) matching Company paid family health Insurance Company contributions to an HSA plan Company paid employee Dental Insurance Company paid employee Vision Insurance Company paid Life Insurance Company paid Short- & Long-Term Disability Insurance This position will report directly to the Customer Care Manager.
The right candidate may be able to work a hybrid or remote schedule depending on location.
To apply, please submit your resume and cover letter to HR@innovsys.
com #hc87312.
Estimated Salary: $20 to $28 per hour based on qualifications.
$46.
5K - $58.
9K a year Estimated:
$46.
5K - $58.
9K a year 15 hours ago 15 hours ago 15 hours ago Are you looking for a Customer Support position where you can truly care about your clients? Innovative System is the place for you.
With no sales goals, we want to provide you the atmosphere to focus on what is truly important, providing world class service to our clients.
When a part of our team as a Customer Care Support Specialist, you will:
Provide exceptional customer service to software end users, ensuring a world-class experience.
Conduct formalized training sessions to educate end users on effectively navigating the eLation billing software.
Utilize the software ticketing system to efficiently manage and address client interactions.
Contribute to and navigate the shared knowledge base to provide valuable resources for clients and coworkers.
Identify and recreate software deficiencies to effectively test and report software bugs.
Organize and deliver software-related presentations at our annual customer conference.
We are looking for the right candidate.
We believe someone in this position would benefit from these requirements:
Preferred:
2
years of experience in the software or telecom industry.
Preferred:
Bachelor's degree in business, computer science, or information technology.
Excellent oral and written communication skills.
Ability to handle multiple issues simultaneously while maintaining high attention to detail.
Self-motivated, adaptable to change, and proactive in problem-solving.
Thrives in a collaborative team setting.
If you aren't excited to work for Innovative Systems yet, we want to tell you a little more about what we can offer to the right candidate:
Highly competitive wages Profit sharing plans Paid time off 10 paid holidays 401(k) matching Company paid family health Insurance Company contributions to an HSA plan Company paid employee Dental Insurance Company paid employee Vision Insurance Company paid Life Insurance Company paid Short- & Long-Term Disability Insurance This position will report directly to the Customer Care Manager.
The right candidate may be able to work a hybrid or remote schedule depending on location.
To apply, please submit your resume and cover letter to HR@innovsys.
com #hc87312.
Estimated Salary: $20 to $28 per hour based on qualifications.
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