Grocery Retail Consultant / Customer Success Manager
Type:
full time, salaried employmentLocation:
Remote with regional travelWho We AreFocal Systems is the industry leader in retail AI solutions.
We are a Silicon Valley based startup that has more than doubled in size every year since our founding.
Our mission is to automate and optimize brick and mortar retail using deep learning computer vision.
Focal has been deployed at scale with the top retailers in the world - including Walmart Canada.
We recently raised our Series B funding and we're growing! We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values and want to build a great and enduring company.
What We Are Looking ForWe are looking for a results-driven Grocery Retail Consultant (this is a full-time/perm position at Focal Systems) to play a critical role in our Customer Success Organization and ensure our grocery retail partners achieve a meaningful ROI through the use of our solutions.
You will work with a division or region of stores within one of our enterprise customers and be responsible for the onboarding and ongoing engagement with those stores while representing their voice to our engineering/product team.
What You Will Be DoingKey results to deliver:
1.
Maximize Customer Utilization a.
You will drive change management and adoption by providing an exceptional onboarding experience to Focal's customer base, thoroughly understand and define current and future state workflows and remove barriers to utilization at all stakeholder levels 2.
Increase Customer Satisfactiona.
Be the voice/champion of the customer by proactively addressing barriers and prioritizing enhancement requests to shape Focal product roadmapb.
Strengthen customer engagement and adoption by traveling to Focal stores within territory c.
Increase advocacy by maximizing Net Promoter Score amongst your storesd.
Facilitate internal collaboration across Focal sub-orgs that will enhance customer outcomes 3.
Demonstrate Measurable ROI to the Customera.
Act as customer's strategic advisor to help define, implement, and adopt best practicesb.
Quantify improvements to current store operations enabled by Focal automation solutionsc.
Help customers attain their desired outcomes by monitoring and analyzing store performance to make proactive recommendations that drive results What You Need to Be SuccessfuloBachelor's degree or equivalent work experienceo8
years professional experience with 5
years in grocery managementoYou've worked in a large grocery/supermarket retail environment preferably on digital transformation and/or process improvement initiativesoExcellent communication, interpersonal and listening skills to connect with all stakeholders to build trusting relationshipsoStrategic/big-picture thinking skills with high intellectual curiosity to dig deep into customer problems to align value back to their business objectivesoStart-up mindset and work ethic that embodies company core values with ability, motivation, and energy to manage multiple priorities in a fast-paced, unstructured environment independently and as a teamoMust have a reliable vehicle and ability to commute to regional stores Why Focal SystemsoStrong Values and Mission:
We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inceptionoExceptional Team:
We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time.
We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-artoOutstanding Partners:
We work with 10
of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.
What we offerWe care deeply about the health, happiness, and wellbeing of all our employees.
We offer:
oCompetitive Salary & Attractive StockoHealth InsuranceoCatered lunchesoPaid Time OffoQuarterly Team RetreatsoEducation grant Recommended Skills Active Listening Automation Business Planning Business Process Improvement Change Management Communication Estimated Salary: $20 to $28 per hour based on qualifications.
full time, salaried employmentLocation:
Remote with regional travelWho We AreFocal Systems is the industry leader in retail AI solutions.
We are a Silicon Valley based startup that has more than doubled in size every year since our founding.
Our mission is to automate and optimize brick and mortar retail using deep learning computer vision.
Focal has been deployed at scale with the top retailers in the world - including Walmart Canada.
We recently raised our Series B funding and we're growing! We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values and want to build a great and enduring company.
What We Are Looking ForWe are looking for a results-driven Grocery Retail Consultant (this is a full-time/perm position at Focal Systems) to play a critical role in our Customer Success Organization and ensure our grocery retail partners achieve a meaningful ROI through the use of our solutions.
You will work with a division or region of stores within one of our enterprise customers and be responsible for the onboarding and ongoing engagement with those stores while representing their voice to our engineering/product team.
What You Will Be DoingKey results to deliver:
1.
Maximize Customer Utilization a.
You will drive change management and adoption by providing an exceptional onboarding experience to Focal's customer base, thoroughly understand and define current and future state workflows and remove barriers to utilization at all stakeholder levels 2.
Increase Customer Satisfactiona.
Be the voice/champion of the customer by proactively addressing barriers and prioritizing enhancement requests to shape Focal product roadmapb.
Strengthen customer engagement and adoption by traveling to Focal stores within territory c.
Increase advocacy by maximizing Net Promoter Score amongst your storesd.
Facilitate internal collaboration across Focal sub-orgs that will enhance customer outcomes 3.
Demonstrate Measurable ROI to the Customera.
Act as customer's strategic advisor to help define, implement, and adopt best practicesb.
Quantify improvements to current store operations enabled by Focal automation solutionsc.
Help customers attain their desired outcomes by monitoring and analyzing store performance to make proactive recommendations that drive results What You Need to Be SuccessfuloBachelor's degree or equivalent work experienceo8
years professional experience with 5
years in grocery managementoYou've worked in a large grocery/supermarket retail environment preferably on digital transformation and/or process improvement initiativesoExcellent communication, interpersonal and listening skills to connect with all stakeholders to build trusting relationshipsoStrategic/big-picture thinking skills with high intellectual curiosity to dig deep into customer problems to align value back to their business objectivesoStart-up mindset and work ethic that embodies company core values with ability, motivation, and energy to manage multiple priorities in a fast-paced, unstructured environment independently and as a teamoMust have a reliable vehicle and ability to commute to regional stores Why Focal SystemsoStrong Values and Mission:
We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inceptionoExceptional Team:
We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time.
We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-artoOutstanding Partners:
We work with 10
of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.
What we offerWe care deeply about the health, happiness, and wellbeing of all our employees.
We offer:
oCompetitive Salary & Attractive StockoHealth InsuranceoCatered lunchesoPaid Time OffoQuarterly Team RetreatsoEducation grant Recommended Skills Active Listening Automation Business Planning Business Process Improvement Change Management Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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