Teller / Member Service Representative (MSR)
Reliance Credit Union Reliance Credit Union Kansas City, KS Kansas City, KS Full-time Full-time $15 - $18 an hour $15 - $18 an hour 2 days ago 2 days ago 2 days ago Teller/Member Service Representative (MSR) Reliance Credit Union Position Title:
Teller/Member Service Representative (MSR) Classification:
Non-Exempt Department:
Member Services Revision Date:
11/22/23 Reporting Relationships Position Reports to:
Branch Manager/Operations Officer and/or President Position Purpose Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy.
Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.
Responsible for handing confidential information in a professional and proper manner.
This position description is not a complete statement of all duties and responsibilities of this position.
It contains only the facts necessary to evaluate the position on a fair basis.
Essential Functions and Basic Duties Greet and welcome members to the credit union in a courteous, professional and timely manner providing prompt, accurate, and efficient member transactions.
Responsible for handling incoming phone calls.
Responsible for balancing cash drawer and financial transactions, prepares daily deposits.
Research and resolve discrepancies.
Report any discrepancies to supervisor.
Receive share drafts/checks and cash for deposits to accounts, verify amounts, examine checks for proper endorsement and enter deposits into computer records.
Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.
Place the proper holds on accounts for uncollected funds.
Opens and processes daily incoming mail.
Process membership applications, accept deposits and issue receipts, disburse share withdrawals, mail requests for information/loan applications, process share drafts and ACH presentments, post payroll deductions/direct deposits, make deposits of daily receipts and handle cash in a safe and accurate manner.
Reliance Credit Union -
Job Description:
Teller/MSR
Job Description:
Teller/MSR Reliance Credit Union Count, check and package coins and currency.
Ensure that the teller station is properly stocked with forms, supplies, brochures.
Offer assistance to members and welcome requests.
Take ownership of issues by acting as a member's advocate.
Follow through on all commitments.
Develop a knowledge and skill of the CU's data processing system.
Develop an understanding of CU history, philosophy, and operational procedures.
Maintain an up to date and comprehensive knowledge on all related policies and procedures, roles and regulations.
Assist members with account questions, loan payment questions or discrepancies.
Assist member with Credit Union website, assign and reset passwords for online banking and assist with bill pay program.
Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances and any other requests received from Promote credit union products and services base on the member's needs.
Stay up to date comprehensive knowledge on all credit union products, services.
Stay up to date and comprehensive knowledge on all related polices and procedures, rules and regulations.
Keep member's business in strictest confidence.
Stay informed about Credit Union products, policies and procedures.
Performs other responsibilities are required or assigned.
Qualifications Education/Certification:
Required Knowledge:
Experience Required:
A high school diploma or equivalent.
Understanding of accounting procedures and software applications.
Understanding of Company products and services.
Computer literacy.
Cash handling and data processing.
Job Description:
Teller/MSR Reliance Credit Union Skills/ Abilities:
Ability to build and maintain strong member relationships by conveying courtesy, attentiveness, and pleasantness while maintaining a high degree of accuracy and confidentiality.
Physical Activities and Requirements Talking:
Must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
Average Hearing:
Repetitive Motion Average Visual Abilities:
Physical Strength Able to hear average or normal conversations and receive ordinary information.
Movements frequently and regularly required using the wrists, hands, an d/ or fingers.
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Sedentary work; sitting most of the time.
Exerts up to 10 lbs.
of force occasionally.
INTENT AND FUNCTION OF JOB DESCRIPTIONS Job descriptions assist organizations in ensuring that the hiring process is fairly admin istered and that qualified employees are selected.
They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.
Well constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.
Peripheral tasks, only incidentally related to each position, have been excluded.
Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.
In no instance, however, should the duties, responsibilities , and requirements delineated be interpreted as all inclusive.
Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.
However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts.
The organization maintains its status as an at-will employer.
Employees can be terminated for any reason not prohibited by law.
Job Type:
Full-time Pay:
$15.
00 - $18.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience level:
1 year Physical setting:
Office Schedule:
Monday to Friday Education:
High school or equivalent (Preferred)
Experience:
Cash handling:
1 year (Preferred) Banking:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
Multiple locations
Job Description:
Teller/MSR Reliance Credit Union Qualifications Education/Certification:
Required Knowledge:
Skills/ Abilities:
Ability to build and maintain strong member relationships by conveying.
Estimated Salary: $20 to $28 per hour based on qualifications.
Teller/Member Service Representative (MSR) Classification:
Non-Exempt Department:
Member Services Revision Date:
11/22/23 Reporting Relationships Position Reports to:
Branch Manager/Operations Officer and/or President Position Purpose Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy.
Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.
Responsible for handing confidential information in a professional and proper manner.
This position description is not a complete statement of all duties and responsibilities of this position.
It contains only the facts necessary to evaluate the position on a fair basis.
Essential Functions and Basic Duties Greet and welcome members to the credit union in a courteous, professional and timely manner providing prompt, accurate, and efficient member transactions.
Responsible for handling incoming phone calls.
Responsible for balancing cash drawer and financial transactions, prepares daily deposits.
Research and resolve discrepancies.
Report any discrepancies to supervisor.
Receive share drafts/checks and cash for deposits to accounts, verify amounts, examine checks for proper endorsement and enter deposits into computer records.
Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.
Place the proper holds on accounts for uncollected funds.
Opens and processes daily incoming mail.
Process membership applications, accept deposits and issue receipts, disburse share withdrawals, mail requests for information/loan applications, process share drafts and ACH presentments, post payroll deductions/direct deposits, make deposits of daily receipts and handle cash in a safe and accurate manner.
Reliance Credit Union -
Job Description:
Teller/MSR
Job Description:
Teller/MSR Reliance Credit Union Count, check and package coins and currency.
Ensure that the teller station is properly stocked with forms, supplies, brochures.
Offer assistance to members and welcome requests.
Take ownership of issues by acting as a member's advocate.
Follow through on all commitments.
Develop a knowledge and skill of the CU's data processing system.
Develop an understanding of CU history, philosophy, and operational procedures.
Maintain an up to date and comprehensive knowledge on all related policies and procedures, roles and regulations.
Assist members with account questions, loan payment questions or discrepancies.
Assist member with Credit Union website, assign and reset passwords for online banking and assist with bill pay program.
Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances and any other requests received from Promote credit union products and services base on the member's needs.
Stay up to date comprehensive knowledge on all credit union products, services.
Stay up to date and comprehensive knowledge on all related polices and procedures, rules and regulations.
Keep member's business in strictest confidence.
Stay informed about Credit Union products, policies and procedures.
Performs other responsibilities are required or assigned.
Qualifications Education/Certification:
Required Knowledge:
Experience Required:
A high school diploma or equivalent.
Understanding of accounting procedures and software applications.
Understanding of Company products and services.
Computer literacy.
Cash handling and data processing.
Job Description:
Teller/MSR Reliance Credit Union Skills/ Abilities:
Ability to build and maintain strong member relationships by conveying courtesy, attentiveness, and pleasantness while maintaining a high degree of accuracy and confidentiality.
Physical Activities and Requirements Talking:
Must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
Average Hearing:
Repetitive Motion Average Visual Abilities:
Physical Strength Able to hear average or normal conversations and receive ordinary information.
Movements frequently and regularly required using the wrists, hands, an d/ or fingers.
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Sedentary work; sitting most of the time.
Exerts up to 10 lbs.
of force occasionally.
INTENT AND FUNCTION OF JOB DESCRIPTIONS Job descriptions assist organizations in ensuring that the hiring process is fairly admin istered and that qualified employees are selected.
They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.
Well constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.
Peripheral tasks, only incidentally related to each position, have been excluded.
Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.
In no instance, however, should the duties, responsibilities , and requirements delineated be interpreted as all inclusive.
Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.
However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts.
The organization maintains its status as an at-will employer.
Employees can be terminated for any reason not prohibited by law.
Job Type:
Full-time Pay:
$15.
00 - $18.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience level:
1 year Physical setting:
Office Schedule:
Monday to Friday Education:
High school or equivalent (Preferred)
Experience:
Cash handling:
1 year (Preferred) Banking:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
Multiple locations
Job Description:
Teller/MSR Reliance Credit Union Qualifications Education/Certification:
Required Knowledge:
Skills/ Abilities:
Ability to build and maintain strong member relationships by conveying.
Estimated Salary: $20 to $28 per hour based on qualifications.
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