Vaccine Customer Representative - (Kansas CIty, KS) Job
Company Name:
Merck
Vaccine Customer Representative - (Kansas CIty, KS)-DIR009042
Description
Merck is a global health care leader with a diversified portfolio of prescription medicines, vaccines and consumer health products, as well as animal health products. Today, we are building a new kind of healthcare company one that is ready to help create a healthier future for all of us.
Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of people like you. To this end, we strive to create an environment of mutual respect, encouragement and teamwork. As part of our global team, you ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.
The Vaccine Customer Representative is a key member of the Vaccine Horizontal Market Team and plays a critical role in supporting Merck Vaccines customer engagement model.
- Responsible for engaging with customers in a way that supports the local market focus on population health and centers on the highest potential business opportunities that will improve our impact on public health.
- Work with the local market team to understand and identify customer needs, proactively align products and services, support pull-through activities relative to integrated strategies, and ensure that MV is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients.
- Responsible for ensuring all activities adhere to the spirit and letter of all Merck Policies and US Laws and Regulations.
Primary activities include and are not limited to the following:
Account Management / Contracting: Understand multiple interdependencies within an account, consider customer healthcare goals and needs, and maximize account performance by building long-term relationships through collaborative business planning processes and approaches. This includes conducting customer business reviews with appropriate stakeholders discussing the financial impact of contracts and progress/results of targeted vaccine programs and previously identified opportunities to improve customer benefits.
- Understand complex account interdependencies in order to develop both short and long-term account plans in conjunction with a wide array of stakeholders, and lead a local account team s execution to deliver on the account plan
- Work consistently with customers to demonstrate an understanding of and support for office vaccine protocols. Understand the role of each health care practitioner in the office (e.g., office manager, Medical Assistants, nurse, physician) as it relates to establishing and implementing the vaccine protocol.
- Provide information and resources that support the integration of a standard of care and the development and establishment of office vaccination protocols.
- Maintain complete knowledge and understanding of MV contract terms and conditions. Apply knowledge of contracts and historical ordering patterns to optimize vaccine purchases for customers and appropriate inventory in support of office protocols, vaccination goals, and seasonality in patient origination.
- Manages customer supply, product transition, and back-order challenges and communications.
- Develop annual portfolio-wide account strategy business plan with corresponding business case for top accounts.
- Establish and track account performance metrics to evaluate progress and performance, and to assess opportunity and need to adjust plans and associated tasks.
Sales Acumen: Build trust with customers and demonstrate value in selling situations to deliver high-quality engagements or interactions that deliver products/solutions with the common goal of improving health outcomes in pediatric, adolescent, and adult populations and across diverse customer segments which may include private or public sector (state health departments, FQHCs, VISNs, VAs, Military, Pharmacy, etc.). Work cross functionally with each Merck Vaccine and USCO counterpart to provide support and resources that assist customers in achieving health outcomes.
- Collaborate with customers through solid relationship management skills and leverage customer insights to provide comprehensive solutions to previously unmet and evolving healthcare needs with a focus on population health management.
- Understand and appropriately converse about current Health Care Trends per company guidance, including: ACOs, PCMHs, HC Reform, Prevention & Wellness, etc.
- Change customer behaviors by understanding beliefs and experiences and providing appropriate insight that creates a different experience.
- Create a compelling and logical rationale for the value of Merck Vaccines and Commercial Offers in support of patient health & wellness.
- Ask strategic, insightful questions to obtain information on customer healthcare needs, use the insights to position Merck vaccines and commercial offers, and collaborate with customers on a customized strategy.
Customer Segmentation & Targeting: Divide customer population into groups of individuals who share similar characteristics and buying behaviors, and apply this information to focus on groups effectively, allocate promotional resources, and drive execution of commercial plans
- Identify key customer segments, channels, and opportunities across the eco-system of patient care. Evaluate and prioritize business across many different types of customer segments including: public clinics, private systems, pharmacy, government, VA/military/CBOCs, FQHCs, etc.
- Divide a customer base into customer segments and apply the insights to effectively and differentially allocate marketing and field resources that drive execution of sales and marketing plans.
- Communicate Merck Vaccine information and Commercial Offers in a way that's meaningful and relevant to each individual customer; customize discussions and client interactions based on understanding of customer's needs
- Engage in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information
- Act as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers: Managed Care Organization (MCO), employers, state and local policy)/network structure, customer needs and identify business opportunities
- Coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer
Qualifications
Education:
-Required:BA/BS
Required
Experience:
- Prior experience working in a scientific field or healthcare environment
- Previous sales experience
- Prior experience developing new business opportunities with existing customers
- Experience establishing new customer relationships
- Understanding of Merck products and therapeutic areas
- Consistent performer in most competency areas
- Valid Driver's license
- 10%25%20Travel
Preferred
Experience:
- Vaccine sales experience
- Prior consulting or customer service experience
- Experience developing and executing a plan for engaging customers and meeting customer needs
- Understanding of HQ operations
- Ability to analyze metrics to assess progress against objectives
Our employees are the key to our company s success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. Merck s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives. If you need an accommodation for the application process please email us at .
Search Firm Representatives - Please read carefully:
Merck is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Merck via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck. No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.
ZZ5ML
Merck is an equal opportunity employer, Minority/Female/Disability/Veteran proudly embracing diversity in all of its manifestations.
Job:Channel Sales Generic
Job Title:Customer Representative, Sales
Primary Location:NA-US-KS-Kansas City
Employee Status:Regular
Travel:Yes, 10 %25%20of the Time
Number of Openings:1
Shift (if applicable): 1stEstimated Salary: $20 to $28 per hour based on qualifications.
Merck
Vaccine Customer Representative - (Kansas CIty, KS)-DIR009042
Description
Merck is a global health care leader with a diversified portfolio of prescription medicines, vaccines and consumer health products, as well as animal health products. Today, we are building a new kind of healthcare company one that is ready to help create a healthier future for all of us.
Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of people like you. To this end, we strive to create an environment of mutual respect, encouragement and teamwork. As part of our global team, you ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.
The Vaccine Customer Representative is a key member of the Vaccine Horizontal Market Team and plays a critical role in supporting Merck Vaccines customer engagement model.
- Responsible for engaging with customers in a way that supports the local market focus on population health and centers on the highest potential business opportunities that will improve our impact on public health.
- Work with the local market team to understand and identify customer needs, proactively align products and services, support pull-through activities relative to integrated strategies, and ensure that MV is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients.
- Responsible for ensuring all activities adhere to the spirit and letter of all Merck Policies and US Laws and Regulations.
Primary activities include and are not limited to the following:
Account Management / Contracting: Understand multiple interdependencies within an account, consider customer healthcare goals and needs, and maximize account performance by building long-term relationships through collaborative business planning processes and approaches. This includes conducting customer business reviews with appropriate stakeholders discussing the financial impact of contracts and progress/results of targeted vaccine programs and previously identified opportunities to improve customer benefits.
- Understand complex account interdependencies in order to develop both short and long-term account plans in conjunction with a wide array of stakeholders, and lead a local account team s execution to deliver on the account plan
- Work consistently with customers to demonstrate an understanding of and support for office vaccine protocols. Understand the role of each health care practitioner in the office (e.g., office manager, Medical Assistants, nurse, physician) as it relates to establishing and implementing the vaccine protocol.
- Provide information and resources that support the integration of a standard of care and the development and establishment of office vaccination protocols.
- Maintain complete knowledge and understanding of MV contract terms and conditions. Apply knowledge of contracts and historical ordering patterns to optimize vaccine purchases for customers and appropriate inventory in support of office protocols, vaccination goals, and seasonality in patient origination.
- Manages customer supply, product transition, and back-order challenges and communications.
- Develop annual portfolio-wide account strategy business plan with corresponding business case for top accounts.
- Establish and track account performance metrics to evaluate progress and performance, and to assess opportunity and need to adjust plans and associated tasks.
Sales Acumen: Build trust with customers and demonstrate value in selling situations to deliver high-quality engagements or interactions that deliver products/solutions with the common goal of improving health outcomes in pediatric, adolescent, and adult populations and across diverse customer segments which may include private or public sector (state health departments, FQHCs, VISNs, VAs, Military, Pharmacy, etc.). Work cross functionally with each Merck Vaccine and USCO counterpart to provide support and resources that assist customers in achieving health outcomes.
- Collaborate with customers through solid relationship management skills and leverage customer insights to provide comprehensive solutions to previously unmet and evolving healthcare needs with a focus on population health management.
- Understand and appropriately converse about current Health Care Trends per company guidance, including: ACOs, PCMHs, HC Reform, Prevention & Wellness, etc.
- Change customer behaviors by understanding beliefs and experiences and providing appropriate insight that creates a different experience.
- Create a compelling and logical rationale for the value of Merck Vaccines and Commercial Offers in support of patient health & wellness.
- Ask strategic, insightful questions to obtain information on customer healthcare needs, use the insights to position Merck vaccines and commercial offers, and collaborate with customers on a customized strategy.
Customer Segmentation & Targeting: Divide customer population into groups of individuals who share similar characteristics and buying behaviors, and apply this information to focus on groups effectively, allocate promotional resources, and drive execution of commercial plans
- Identify key customer segments, channels, and opportunities across the eco-system of patient care. Evaluate and prioritize business across many different types of customer segments including: public clinics, private systems, pharmacy, government, VA/military/CBOCs, FQHCs, etc.
- Divide a customer base into customer segments and apply the insights to effectively and differentially allocate marketing and field resources that drive execution of sales and marketing plans.
- Communicate Merck Vaccine information and Commercial Offers in a way that's meaningful and relevant to each individual customer; customize discussions and client interactions based on understanding of customer's needs
- Engage in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information
- Act as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers: Managed Care Organization (MCO), employers, state and local policy)/network structure, customer needs and identify business opportunities
- Coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer
Qualifications
Education:
-Required:BA/BS
Required
Experience:
- Prior experience working in a scientific field or healthcare environment
- Previous sales experience
- Prior experience developing new business opportunities with existing customers
- Experience establishing new customer relationships
- Understanding of Merck products and therapeutic areas
- Consistent performer in most competency areas
- Valid Driver's license
- 10%25%20Travel
Preferred
Experience:
- Vaccine sales experience
- Prior consulting or customer service experience
- Experience developing and executing a plan for engaging customers and meeting customer needs
- Understanding of HQ operations
- Ability to analyze metrics to assess progress against objectives
Our employees are the key to our company s success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. Merck s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives. If you need an accommodation for the application process please email us at .
Search Firm Representatives - Please read carefully:
Merck is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Merck via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck. No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.
ZZ5ML
Merck is an equal opportunity employer, Minority/Female/Disability/Veteran proudly embracing diversity in all of its manifestations.
Job:Channel Sales Generic
Job Title:Customer Representative, Sales
Primary Location:NA-US-KS-Kansas City
Employee Status:Regular
Travel:Yes, 10 %25%20of the Time
Number of Openings:1
Shift (if applicable): 1stEstimated Salary: $20 to $28 per hour based on qualifications.
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