Financial Advisor Supervisor
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We currently have an opening for a Financial Advisor Supervisor
Responsibilities:
Demonstrates competence in the areas of critical thinking, interpersonal relationships, and technical skills.
Provide relief coverage in planned or emergent absences of other supervisors, all shifts when requested. Provide relief coverage in emergent absences of employees, all shifts, when requested.
Interpret policies and procedures to employees, patients and visitors. Review time off requests for employees with decisions made to insure adequate staff coverage.
Provide initial and ongoing training of employees. See that new employees are oriented to department and shift policies and procedures and that all employees in appropriate classifications are cross-trained to provide relief for absenteeism. Analyze individual jobs, develop and write job description updates and expectations, review with employees. Review work content for quality and productivity, provide counseling as needed to help employees formulate plans for improvement. Write and issue directives as needed. Maintain written documentation of all counseling sessions. Evaluate employees as required by personnel guidelines. Submit drafts to Manager prior to sending to Personnel.
Serve as Liaison between the patient, general public and patient family members and other hospital personnel, maintaining good relations. Keep abreast of administrative policies, department procedures, interface procedures of other departments: third party coverage, forms and requirements for the purpose of interpreting procedures. Advise Manager of personnel activities and problems, complaints from patient/public, liaison activities and other information as it is received or situations develop.
Ensures employees will take actions, which lead, to the account being secured per established departmental policy. This includes but is not limited to, contacting the patient, contacting responsible payers including government and non-government payers, contacting the patient's employer, referring uninsured and underinsured accounts to the Financial Counselors, and taking any other necessary actions. Contact supervisor and physician immediately of any restrictions denying admission, such as inability to obtain pre-certification or any lock-in program by any agency. Ensure the patient or family is aware of any denials or limitations.
Complies with Medicare/Medicaid rules and regulations.
Coordinates the screening of financially unsponsored patients and assists them in finding payment resolution for their accounts. Includes negotiate settlements, insurance, public assistance, payment arrangements, charity or bad debt.
Supervises staff who are contacting the patient or family via by phone or room call to ask them questions about sponsorship linkage. Includes health insurance, homeowners insurance, workman's compensation insurance, pre-paid packages, grants, studies, COBRA, VA benefits, Crime Victim, auto insurance, Medicaid or Medicare. This also includes following Medicare Days. If a patient is out of Medicare days and does not wish to use their Life Time Reserve days we must secure sponsorship for the remaining stay. Gathers proof of sponsorship from the patient, which includes contacting the patient's employer, insurance agent, auto insurance, police department, government case workers, internal departments, attorney or other agencies. Monitors accounts until they are secured per the hospital Credit and Collection policy.
If none of these types of sponsorship apply, the patient is screened to determine possible Medicaid or Disability linkage, this includes the ability to interpret the patients H&P to determine disability. Refers the account to the external vendor if appropriate, and if the account meets Manager approval. Continually monitors the progress of the application process until the account is converted or denied public assistance.
Negotiate settlements or makes payment arrangements. If unable to make payments, then screen for partial or full charity, this includes completing the financial assessment application and obtaining all necessary documents. The case is then presented to the Charity Care Committee. In the event that the patient is uncooperative at any part of the screening process, their account(s) will be recommended for collections and ultimately bad debt.
Works daily WQs consisting of all unsecured accounts. This requires taking appropriate actions necessary such as phone calls and written communication. Requires using appropriate codes and timeframes. Goal is to complete WQs daily.
Ensures staff assist walk-in customers requesting assistance. In addition, they will also take phone calls from customers who call with questions.
Make periodic check of equipment to determine needs for repair and see that employees have adequate supplies to work with.
Perform related assignments as requested by the Director, Manager,
and other administrative representatives.
Supervisor has constant contact with employees for purpose of coordinating /overseeing employee operations/work activities; constant contact with patient interviewers for purpose of coordination of entry into the computer system of direct admits; frequent contact with patients and visitors to provide special services such as accepting and releasing valuables. Employee must have the ability to apply individual judgment in working with people and patients; ability to express clearly oral and written communications, to perform varied duties with frequent interruptions and cope with continual change. Ability to maintain confidential records and Ability to work as a team member and follow oral and written instructions.
Requirements:
High School Diploma or GED required
Associate's Degree or Bachelor's Degree in business preferred
Three to five years of experience in admitting/customer service/accounting functions in a Health Care facility
Basic computer skills required
Two to three years of supervisory experience preferred
Ability to lead team of employees in the absence of the Manager
If selected to move forward in the hiring process, you will receive an email invitation to schedule your interview for this position. Please continue to check your email after you have submitted your complete application online.
To check the status of your application, please login to the Careers page and select the Application History tab
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
We currently have an opening for a Financial Advisor Supervisor
Responsibilities:
Demonstrates competence in the areas of critical thinking, interpersonal relationships, and technical skills.
Provide relief coverage in planned or emergent absences of other supervisors, all shifts when requested. Provide relief coverage in emergent absences of employees, all shifts, when requested.
Interpret policies and procedures to employees, patients and visitors. Review time off requests for employees with decisions made to insure adequate staff coverage.
Provide initial and ongoing training of employees. See that new employees are oriented to department and shift policies and procedures and that all employees in appropriate classifications are cross-trained to provide relief for absenteeism. Analyze individual jobs, develop and write job description updates and expectations, review with employees. Review work content for quality and productivity, provide counseling as needed to help employees formulate plans for improvement. Write and issue directives as needed. Maintain written documentation of all counseling sessions. Evaluate employees as required by personnel guidelines. Submit drafts to Manager prior to sending to Personnel.
Serve as Liaison between the patient, general public and patient family members and other hospital personnel, maintaining good relations. Keep abreast of administrative policies, department procedures, interface procedures of other departments: third party coverage, forms and requirements for the purpose of interpreting procedures. Advise Manager of personnel activities and problems, complaints from patient/public, liaison activities and other information as it is received or situations develop.
Ensures employees will take actions, which lead, to the account being secured per established departmental policy. This includes but is not limited to, contacting the patient, contacting responsible payers including government and non-government payers, contacting the patient's employer, referring uninsured and underinsured accounts to the Financial Counselors, and taking any other necessary actions. Contact supervisor and physician immediately of any restrictions denying admission, such as inability to obtain pre-certification or any lock-in program by any agency. Ensure the patient or family is aware of any denials or limitations.
Complies with Medicare/Medicaid rules and regulations.
Coordinates the screening of financially unsponsored patients and assists them in finding payment resolution for their accounts. Includes negotiate settlements, insurance, public assistance, payment arrangements, charity or bad debt.
Supervises staff who are contacting the patient or family via by phone or room call to ask them questions about sponsorship linkage. Includes health insurance, homeowners insurance, workman's compensation insurance, pre-paid packages, grants, studies, COBRA, VA benefits, Crime Victim, auto insurance, Medicaid or Medicare. This also includes following Medicare Days. If a patient is out of Medicare days and does not wish to use their Life Time Reserve days we must secure sponsorship for the remaining stay. Gathers proof of sponsorship from the patient, which includes contacting the patient's employer, insurance agent, auto insurance, police department, government case workers, internal departments, attorney or other agencies. Monitors accounts until they are secured per the hospital Credit and Collection policy.
If none of these types of sponsorship apply, the patient is screened to determine possible Medicaid or Disability linkage, this includes the ability to interpret the patients H&P to determine disability. Refers the account to the external vendor if appropriate, and if the account meets Manager approval. Continually monitors the progress of the application process until the account is converted or denied public assistance.
Negotiate settlements or makes payment arrangements. If unable to make payments, then screen for partial or full charity, this includes completing the financial assessment application and obtaining all necessary documents. The case is then presented to the Charity Care Committee. In the event that the patient is uncooperative at any part of the screening process, their account(s) will be recommended for collections and ultimately bad debt.
Works daily WQs consisting of all unsecured accounts. This requires taking appropriate actions necessary such as phone calls and written communication. Requires using appropriate codes and timeframes. Goal is to complete WQs daily.
Ensures staff assist walk-in customers requesting assistance. In addition, they will also take phone calls from customers who call with questions.
Make periodic check of equipment to determine needs for repair and see that employees have adequate supplies to work with.
Perform related assignments as requested by the Director, Manager,
and other administrative representatives.
Supervisor has constant contact with employees for purpose of coordinating /overseeing employee operations/work activities; constant contact with patient interviewers for purpose of coordination of entry into the computer system of direct admits; frequent contact with patients and visitors to provide special services such as accepting and releasing valuables. Employee must have the ability to apply individual judgment in working with people and patients; ability to express clearly oral and written communications, to perform varied duties with frequent interruptions and cope with continual change. Ability to maintain confidential records and Ability to work as a team member and follow oral and written instructions.
Requirements:
High School Diploma or GED required
Associate's Degree or Bachelor's Degree in business preferred
Three to five years of experience in admitting/customer service/accounting functions in a Health Care facility
Basic computer skills required
Two to three years of supervisory experience preferred
Ability to lead team of employees in the absence of the Manager
If selected to move forward in the hiring process, you will receive an email invitation to schedule your interview for this position. Please continue to check your email after you have submitted your complete application online.
To check the status of your application, please login to the Careers page and select the Application History tab
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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